MENOMONEE FALLS NOW
JANUARY 30TH 2015
It might not be the first thing that comes to mind for most people when they think about the pest management industry, but for Wil-Kil Pest Control Sales and Service Specialist Bruce Johns, it lays the foundation for every day he goes into work.
“For Bruce, it has always been about building relationships with whomever he comes into contact,” said Randy Allen, regional manager for Wil-Kil and Germantown resident. “And in our industry, it’s all about relationships and open communication with our clients.”
His talent working with clients in the field is one of a few reasons why Allen said he nominated Johns for the Pest Control Technology 2014 Technician of the Year Award, which recognizes pest control service professionals in a variety of categories nationwide.
Since joining Wil-Kil Pest Control in 1975, Allen said Johns has continually provided his clients in the food processing and distribution; manufacturing; and property management industries with exceptional customer service through his attention to detail, effective communication and dedication to quality service.
“We are thrilled that Bruce has been recognized as a finalist for his outstanding service,” said Dale Bauerkemper, vice president and general manager of Wil-Kil. “Throughout the years, Bruce … embodies the values of our company, and we are proud to have him as part of our team.”
Yet the honor is something Johns is incredibly humble about. Based out of the location in Menomonee Falls, he said his job of almost 40 years is simple and fulfilling.
“I’ve really done everything and seen everything you would think of when people think about our industry,” said Johns, of Sussex. Whether he encounters situations that call for fumigation or other intervention strategies, his No. 1 tip for home and business owners to prevent pest issues is to use common sense.
“Sanitation is obviously the biggest thing,” he said. “That and taking the proper steps to ensure bugs and other pests don’t have an easy way to enter your home or business.”
The desire to educate clients is a core belief of Wil-Kil, Allen explained, as knowledge and understanding go a long way to forming a valuable partnership in some pretty sticky situations.
“It can be psychologically damaging for some people to call us about issues like bedbugs, which have unfortunately become so much more prevalent in recent years,” Allen said. “So many times people thing it’s their fault somehow when it really isn’t, so it takes a delicate balance to help them understand they are not alone in this.”
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