Pest control is a partnership between Wil-Kil and our clients. We can’t be successful in creating pest solutions without their help, and they can’t be successful without us. The customer knows what issues they’re experiencing, and Wil-Kil has the expertise needed to provide solutions for those issues, or in some cases, find issues our clients didn’t even know existed. Technician Patrick John explains how he communicates with his clients about pest-conducive conditions and what the expectation is from the client side when it comes to correcting them.
Interviewer: What do you do at the end of a service to communicate with our clients as to what they need to do and what is the expectation?
Technician: Well, what I usually do is find my contact or person in charge and review what I did for them and actually go over the report with them. If there are any issues that I find, I will bring it to their attention actually physically show them if I can unless I am allowed to take pictures.
Interviewer: What are some examples of things maybe that you would find and talk to them about?
Technician: For example, let’s say it’s a condition how possible rodent entry. Just say, pretend door 6 has a gap on the bottom right and an exterior trap had a capture. I would basically show them the trap and how close it is to that door and say this needs to be fixed otherwise you got a possible breach.
Interviewer: So you mark it as urgent. You tell them that they need to correct it. What are some other things as a client should be doing to communicate with you when you’re not there?
Technician: Well that’s why we look at the log book and see if the pests finding or any kind of issues that they think that’s around the plant when I’m not there, cause they’re there more often than I am. Also, I like to talk to all employees to see if they have any other issues that maybe they’re not communicating with their management. It is a team effort with everybody together. It’s not just because I show up, every other problem is going to disappear. It’s not going to happen. It has to work together.
Interviewer: So what is one of the things that you think is most commonly missed maybe by your clients when it comes to doing their side of things for pest control?
Technician: I believe it’d be sometimes the corrective actions, how important they are to be done right away.